Contact information

We're here to help! If you have any questions about our products, your order, or anything else, our team is happy to assist.

Customer Support

Business Name: Auren Scent

Email: support@aurenscent.co.za

Business Hours:

  • Monday – Friday: 08:00 – 17:00
  • Saturday: 09:00 – 13:00
  • Sunday & Public Holidays: Closed

Order Support

For assistance with an existing order, please include:

  • Your order number
  • Full name
  • A brief description of your enquiry

This helps us assist you as quickly as possible.

Response Time

We aim to respond to all enquiries within 24 business hours.

Frequently Asked Questions

Before contacting us, you may find the answer in our:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy

Follow Us

Stay up to date with our latest fragrance releases, exclusive offers, and promotions by following us on our social media platforms.

Thank you for choosing Auren Scent. We appreciate your support and look forward to serving you.

If you don't yet have a business email, you can temporarily replace support@aurenscent.co.za with your Gmail address and update it later once your domain email is set up.