Terms of Service

Last Updated: October 2026

Welcome to Auren Scent. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing our website or purchasing our products, you agree to comply with these Terms of Service and all applicable South African laws and regulations.

2. Products

Auren Scent offers premium inspired fragrances. We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies without prior notice.

3. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable. Prices are subject to change without notice.

4. Orders

Once your order has been placed, you will receive an order confirmation by email.

We reserve the right to refuse, cancel, or limit any order if we suspect fraudulent activity, incorrect pricing, stock availability issues, or any breach of these Terms.

5. Payment

Payment must be received in full before an order is processed and dispatched.

We accept secure payment methods made available during checkout.

6. Processing & Delivery

• Processing Time: 1–3 business days
• Delivery Time: 4–6 business days
• Delivery is available within South Africa only.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or circumstances beyond our control.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details.

Due to the nature of fragrance products, Auren Scent generally does not accept returns, exchanges, or refunds unless required by applicable South African consumer law.

8. Product Information

Our fragrances are intended for external use only.

Avoid contact with eyes. Keep away from children, heat, and open flames. Store in a cool, dry place away from direct sunlight.

Individual fragrance performance, including longevity and projection, may vary depending on skin chemistry, environment, and application.

9. Intellectual Property

All content on this website, including logos, branding, product names, images, graphics, text, and designs, is the property of Auren Scent and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Auren Scent shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable South African law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Promotions & Discount Codes

Promotional offers and discount codes:

• Cannot be exchanged for cash.
• May not be combined unless stated otherwise.
• May have expiry dates and additional conditions.
• May be cancelled or modified at our discretion.

13. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance, upgrades, or unforeseen technical issues.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any changes will become effective once published on this website.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team.

Thank you for choosing Auren Scent.