Shipping Policy

Last Updated: October 2026

Thank you for shopping with Auren Scent. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are carefully prepared, quality checked, and packaged before dispatch.

• Processing Time: 1–2 working days
• Orders are processed Monday to Friday, excluding public holidays.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

Delivery Time

Once your order has been dispatched, delivery typically takes:

• 3–5 working days within South Africa.

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Area

Auren Scent currently delivers within South Africa only.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Delivery Address

Please ensure that your shipping address and contact details are accurate before completing your order.

Auren Scent cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Shipping Fees

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Any applicable shipping promotions or free delivery offers will be clearly communicated on our website.

Delayed Deliveries

While we strive to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding should this happen.

Damaged or Lost Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

Include your order number and, where applicable, photographs of the parcel and its contents so we can investigate the matter promptly.

Contact Us

If you have any questions about your shipment or delivery, please contact our customer support team.

Thank you for choosing Auren Scent.