Privacy Policy

Last Updated: October 2026

At Auren Scent, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

Information We Collect

When you use our website or make a purchase, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely by our payment providers)
• Order history
• Device and browser information
• IP address
• Cookies and website usage information

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Communicate about your orders
• Respond to customer enquiries
• Improve our website and shopping experience
• Detect and prevent fraud
• Comply with legal and regulatory obligations
• Send promotional emails or marketing communications if you have chosen to receive them

Payment Security

We do not store your full payment or card details. Payments are processed securely through trusted third-party payment providers using industry-standard encryption.

Cookies

Our website uses cookies to:

• Keep items in your shopping cart
• Remember your preferences
• Improve website performance
• Analyse website traffic
• Provide a better shopping experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

Sharing Your Information

We only share your information when necessary with trusted service providers, including:

• Payment providers
• Courier and delivery partners
• Website hosting providers
• Analytics and marketing service providers
• Authorities where required by law

We do not sell or rent your personal information to third parties.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Subject to applicable South African law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your personal information where legally permitted
• Withdraw consent for marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our customer support team.

Thank you for trusting Auren Scent.